During this unprecedented time with COVID-19 (coronavirus), we are committed to caring for the health needs of our patients. To minimize risk to our patients and staff, we are implementing the measures described below. This page will be updated as new information becomes available.
We encourage patients in need of additional guidance to remain in contact with their physician’s office.
Read more from BJC HealthCare
Effective Monday, March 23, BJC HealthCare is suspending visitation within its facilities.
Exceptions will be allowed in the following instances, for designated visitors who remain with the patient at all times. (Other exceptions will be considered for extraordinary circumstances.)
- Obstetric patients
- Nursery and Neonatal Intensive Care Unit (NICU) patients
- Patients who are at end-of-life
- Pediatric patients
- Patients with behavioral health, developmental delays or altered mental status for whom a family member or caregiver is integral to their care or safety
- Patients with an appointment in a BJC or WUSM outpatient setting, procedural area or in the Emergency Department
Visitors who meet the exceptions will be screened before entering a waiting or patient care area. Children younger than age 16 will not be permitted except under extraordinary circumstances. Further, no visitors will be allowed who meet any of these criteria:
- Signs or symptoms of acute illness (fever, cough, difficulty breathing)
- Recent travel (within the last 14 days) from an area with community transmission of COVID-19
- Recent contact (within the last 14 days) with someone suspected or confirmed to have COVID-19
*This policy went into effect Saturday at Memorial Hospital in Belleville and Memorial East in Shiloh, IL.
Medical Oncology and Radiation Oncology Office Visits
To minimize exposure for our patients and staff, our physicians will use their discretion to reschedule some preventative/wellness visits. If your wellness visit is to be rescheduled, a member of our staff will contact you. For ongoing medical treatment/follow-up visits, please see below.
For patients with follow-up visits, we are working to transition some of these visits to telephone visits, allowing patients to speak with their physician or a nurse practitioner on the phone.
All patients with suspicious symptoms or exposure history who contact our clinic will undergo screening over the phone for COVID-19 (coronavirus) symptoms and travel and exposure history. Based on this information, we will determine which patients are best served by coming to clinic, receiving telephone-based supportive care at home from us or being referred to the appropriate public health department for additional conversation.
In the office
- All patients will be screened for fever, symptoms and travel and exposure history at the front desk when they arrive.
- Any patient with fever or respiratory symptoms will have a mask placed on them and be escorted to a private room as soon as possible, with the door to be closed.
- All patients will be taken to an exam room as quickly as possible upon their arrival. Our goal is to minimize your time in public spaces, such as the waiting room and hallway.
- Additionally, our staff regularly cleans all surfaces in the common clinic areas, including in the waiting room and bathrooms, and frequently touched surfaces such as door handles.
A number of our patients are asking what transportation options are available for getting to a medical appointment. We have compiled this information below and will update it as we learn more.
In general, we advise that you schedule any transportation as far in advance as possible.
Operating as usual
- Uber and Lyft ride-hailing services
- Cab companies, including Laclede Cab, St. Louis County Cab, Yellow Taxi and St. Charles Yellow Cab
Operating on modified schedules
- Metro (metrostlouis.org)
- Metro Call-A-Ride
Newly diagnosed cancer patients or anyone with general questions about cancer treatments or appointments at Siteman may call our Patient Care Coordination Center at 314-747-3046 from 8 a.m.-4:30 p.m. Monday-Friday.
Established Siteman patients with questions about their treatment or appointments should contact their physician’s office.
COVID-19 (coronavirus) Hotline
If you suspect that you or a family member has COVID-19 (coronavirus) or has been exposed to it, please call BJC HealthCare’s special hotline, 314-747-8899, for guidance. Hours are 8 a.m.-4 p.m. Monday-Friday and 8 a.m.-noon on Saturdays and Sundays.
For assistance unrelated to COVID-19 (coronavirus):
- Newly diagnosed cancer patients or anyone with general questions about cancer treatments or appointments at Siteman may call our Patient Care Coordination Center at 314-747-3046 from 8 a.m.-4:30 p.m. Monday-Friday.
- Established Siteman patients should contact their physician’s office.
Siteman Screening Appointments
All Siteman Cancer Center screening mammograms scheduled from March 23 through May 15, possibly later, will be postponed. New screening mammography appointments won’t be scheduled for this period, either.
This affects regularly scheduled mammograms for women who show no symptoms of breast cancer. A Siteman staff member will contact anyone who has an appointment during this period, to reschedule.
This does not affect women who are having breast problems. All diagnostic imaging procedures, including diagnostic (not screening) mammograms and ultrasound, as well as biopsies, will be performed.
This postponement covers all Siteman screening mammography appointments, which are in affiliation with Washington University radiologists from Mallinckrodt Institute of Radiology. Affected locations are:
- Joanne Knight Breast Health Center at Barnes-Jewish Hospital
- Center for Advanced Medicine-South County
- Highlands Medical Building
- Barnes-Jewish West County Hospital
- Siteman Cancer Center Mammography Van
If you have questions about a mammography appointment, please call 314-454-7500. Newly diagnosed patients also may call the registered nurses in our Patient Care Coordination Center, toll-free at 800-600-3606 from 8 a.m.-4:30 p.m. weekdays.
Lung Cancer Screening
Lung cancer screenings scheduled from March 23 through May 15, possibly later, will be postponed, too. New screening appointments won’t be scheduled for this period, either.
This affects all low-dose computed tomography (CT) screenings. A Siteman staff member will contact affected people who have an appointment during this period, to reschedule.
This does not affect patients who may have symptoms of lung cancer or who require diagnostic CT scanning as part of their ongoing care.
If you have questions about a lung cancer screening appointment, please call 314-574-1124. Newly diagnosed patients also may call the registered nurses in our Patient Care Coordination Center, toll-free at 800-600-3606 from 8 a.m.-4:30 p.m. weekdays.
Siteman Psychology Service
We are adhering to national and BJC HealthCare-specific guidelines and recommendations that are ever-evolving. Therefore, we are transitioning all psychological services to a telehealth (i.e., telephone or videoconference) care model. This transition will enable us to still meet the needs of our patients without physically being present in clinic.
All Siteman patients who have already been established with the Siteman Psychology Service will be contacted and scheduled for ongoing telehealth sessions with one of our psychologists.
We are still taking new patients, but these appointments may be delayed as we work to transition care. To contact the Siteman Psychology Service for scheduling or questions, call 314-747-5587.
Patients and families can also reference this page for tips on coping during this time.
Other Support Services
For the safety of our patients and team members, we have suspended the following non-essential supportive services until further notice:
- Psychology Groups (including Weight Management, Mindfulness and Stress Management at the Center for Advanced Medicine)
- Yoga/Exercise classes
- Massage therapy
- Therapeutic horticulture
- Pet therapy
- Young Women’s Breast Cancer Program
- Young Adult Survivor Exercise Program
If you have any questions related to these support services, please call our Barnard Health and Cancer Information Center, at 314-362-7844.
Cancer Patient Coronavirus Information
The COVID-19 outbreak is still new, so doctors do not have much specific information on this coronavirus for cancer patients. But we do have a lot of helpful information regarding the risk of infections in general for cancer patients.
The American Society of Clinical Oncology (ASCO) recommends that cancer patients who think they may have been infected with the new coronavirus contact their doctor if they have a fever and other symptoms of a respiratory illness, such as a cough or shortness of breath, particularly if either of the following two conditions apply:
- You have been in close contact with a person known to have COVID-19.
- You live in or have recently traveled to an area known to have an outbreak of the disease.
Read more from the American Cancer Society